You can see this error when the tv box has lost the Internet connection. To fix the problem, you need to reboot your TV Box. If it doesn’t help, do the following:
1. Reboot your Modem (remove the Power cord from modem, wait for 15 seconds and put the power cord back, wait for the full download).
2. Reboot your Router (remove the Power cord from modem, wait for 15 seconds and put the power cord back, wait for the full download). Note: Verizon Fios and Time Warner have modem and router combined in one box.
3. Reboot your TV Box (Power cycle the box).

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