If you have trouble connecting to the website, try to change the DNS (Domain Name System) to Google Public DNS.

DNS is a system that organizes and identify domains. We can use a phone book analogy to explain the DNS. Phonebook translates a name such as ‘Polish TV Company’ to a phone number, while DNS translates the URL or web address (eg: www.russiantvcompany.com) to the correct IP address (eg. which you have to connect to obtain the necessary information.

Why should you try Google Public DNS?

Using Google Public DNS you can:

  • Speed up the browsing
  • Improve safety
  • Get the expected results, with absolutely no redirection

In some cases, the Alfabox cannot connect to the Internet, because the Internet Service Provider’s DNS does not respond. In such a case the DNS server has to be changed to Google DNS:

Follow the steps below to change the DNS:

  1. Press SET on the remote, select NETWORK and press OK.
  2. Depending on the way the Alfabox is connected to the Internet, select WiFi or WIRED and press OK.
  3. Select AUTO DHCP, MANUAL DNS and press OK.
  4. Use the numeric keypad on the remote to enter You can move between fields by using the left and right arrows.
  5. Press OK on the remote to confirm.
  6. Select Restart Portal and press OK on the remote to confirm.

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