Check list for freezes

If freezes are on the client side, do the following: Restart router. Alfa. Restart the box. Dune. Restart the box. Reload the connector. Clear the cache. Connection: Wi-Fi connection. If possible – try a wired connection. If not possible: disconnect all wireless devices and try again. Check Wi-Fi adapter on PC. Wired. Check connection “box […]

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How to ping an IP Address

To check the quality of the Internet connection, you may use the ping command. Run the Command Prompt: To do this in Windows OS, press Win + R. In the window that appears, type cmd and click OK. At the command prompt, type ping 8.8.8.8 and press Enter. In the obtained results we are interested […]

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What to do if my screen freezes/stops?

That means that your Internet connection speed is lower than required for our service. If you never had this problem before, please contact your ISP (Internet Service Provider) and check, if there is any maintenance work on the line.

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What is the difference between LAN and WiFi?

LAN uses physical mediums like cables to connect to the network. WiFi is a wireless network. That means that your devices are connected without physical wires. However, Wireless boxes do support both LAN and WiFi network connections.

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What’s the difference between HDMI and Composite?

Composit cable has three plugs on one or on both sides – yellow (responsible for video signal), red and white (responsible for stereo audio signals). Composit cable will not allow you to watch HD channels or movies in HD quality. HDMI cable has an A-type connector on each side. This type of cable allows you to watch HD channels or […]

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When to change resolution on your Alfa box?

You should change the resolution on your box if: – Alfa logo appears but there is a black screen after – Missed match output message – Jumping screen 1. Connect your TV with the box via composite cable 2. Unplug the box 3. Press and hold MENU button on the remote and plug in the […]

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How to set an internet connection on Alfabox?

If you see “Page loading error” message on the screen that means that your box is not connected to the internet. For WiFi connection: 1. Press F4 on the remote control, select Network and press OK on the remote 2. Select WiFi connection and press OK 3. Select Auto (DHCP) to automatically receive IP address […]

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